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01494 563377

Contact us

 
If you have any queries regarding our products, then please don't hesitate to contact the relevant department via email or the address listed below.
 

Address 

Thames Restek UK Limited
Units 8/16 Ministry Wharf
Wycombe Road
Saunderton
Bucks HP14 4HW

TEL. 01494 563377 

FAX. 01494 564990 

Email 

Sales

to check availabilty of our products or if you can't find what you require email click here to email
 

Enquiries

for details of our products or anything relating to Thames Restek and how we can help you email click here to email
 

Technical

If you have any technical queries regarding our products, or need assistance in improving your analytical results email click here to email
 

Accounts

for details of setting up an account with Thames Restek or for existing account holders email click here to email
 

Webmaster

for any problems regarding this web site or enquiries about this site email click here to email
 

Returns

 
At Thames Restek UK Ltd we make every effort to ensure the highest standard of quality in the goods we offer.
If, however, the goods arrive damaged, do not meet the published specification or if you are dissatisfied for any other reason, it is essential that you contact us WITHIN 7 DAYS OF RECEIPT.

 

It is imperative that the Returns Procedure is followed and we draw your attention to our standard Terms & Conditions for the notification of returns:

 

Goods supplied in accordance with the contract cannot be returned without the prior permission of the company. Duly authorised returns shall be sent to the company’s premises at the buyers expense.”

 

Requests for returning goods can be made via telephone (01494 563377), fax (01494 564990) or email (click here to email) by sending us the completed Goods Return Note (GRN).
ALL requests should include the following information:
  • Your original order number
  • Company name and contact details
  • Our invoice number
  • Description and quantity of items to be returned
  • Reason for return request

 

On receipt of the above, the request will be reviewed and upon acceptance a Goods Return Number will be issued along with the appropriate Health & Safety documents – dependent upon supplier. Copies of these are available on our website.



The Goods Return Number MUST be shown on the outside of the returns package and, if appropriate, enclose the Health & Safety documents.

FAILURE TO SUPPLY THE CORRECT INFORMATION WILL RESULT IN PACKAGES BEING RETURNED TO THE SENDER.

 

SOME RETURNS WILL BE LIABLE FOR A MINIMUM 20% HANDLING CHARGE.


Applicable forms which MUST be filled out PRIOR to requesting a Returns Number can be dowloaded here:

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