01494 563377
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If you have any queries regarding our products, then please don't hesitate to contact the relevant department via email or the address listed below.
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Returns
At Thames Restek UK Ltd we make every effort to ensure the highest standard of quality in the goods we offer.
If, however, the goods arrive damaged, do not meet the published specification or if you are dissatisfied for any other reason, it is essential that you contact us WITHIN 7 DAYS OF RECEIPT.
It is imperative that the Returns Procedure is followed and we draw your attention to our standard Terms & Conditions for the notification of returns:
“Goods supplied in accordance with the contract cannot be returned without the prior permission of the company. Duly authorised returns shall be sent to the company’s premises at the buyers expense.”
Requests for returning goods can be made via telephone (01494 563377), fax (01494 564990) or email (click here to email).
ALL requests should include the following information:
- Your original order number
- Company name and contact details
- Our invoice number
- Description and quantity of items to be returned
- Reason for return request
On receipt of the above, the request will be reviewed and upon acceptance a Goods Return Number will be issued along with the appropriate Health & Safety documents – dependent upon supplier. Copies of these are available on our website.
The Goods Return Number MUST be shown on the outside of the returns package and, if appropriate, enclose the Health & Safety documents.
FAILURE TO SUPPLY THE CORRECT INFORMATION WILL RESULT IN PACKAGES BEING RETURNED TO THE SENDER.
SOME RETURNS WILL BE LIABLE FOR A HANDLING CHARGE. A RESTOCKING FEE MAY ALSO APPLY.
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